Delivery Policy
Last Updated: June 2026
At Fusion Fabrics, we aim to dispatch your order as quickly as possible while ensuring every order is carefully prepared and packaged.
Order Processing
- Orders are processed Monday to Friday (excluding Bank Holidays).
- Orders are usually dispatched within 1–2 working days of payment being received.
- During busy periods, promotions or seasonal demand, dispatch may take slightly longer.
- If there is any unexpected delay, we'll contact you using the email address provided with your order.
UK Delivery
We currently deliver throughout the United Kingdom.
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Estimated delivery times after dispatch:
- Standard Delivery: 2–4 working days.
- Express Delivery (where available): 1–2 working days.
Delivery times are estimates and cannot be guaranteed.
Delivery Charges
Shipping costs are calculated at checkout based on the size, weight and destination of your order. Any free delivery promotions will be clearly displayed on our website.
Fabric Orders
As our fabrics are cut to your requested length, each order is prepared individually before dispatch. Where possible, fabrics are folded for shipping. Larger orders or delicate fabrics may be sent rolled to minimise creasing.
Cut Fabric Policy
As all fabric is cut to your requested length, it is considered a personalised product. For this reason, cut fabric cannot be returned or exchanged simply because you have changed your mind, ordered the wrong quantity, or no longer require it. If your fabric arrives damaged, faulty, or we have supplied the wrong item, please contact us within 48 hours of delivery. We will investigate the issue promptly and, where appropriate, arrange a replacement, refund, or other suitable resolution in accordance with your statutory consumer rights.
This policy does not affect your legal rights under the Consumer Rights Act 2015.Order Tracking
If your selected delivery service includes tracking, you'll receive an email containing your tracking details once your order has been dispatched.
Delivery Address
Please ensure your delivery address is accurate before completing your purchase. Fusion Fabrics cannot accept responsibility for delays or additional delivery charges resulting from incorrect or incomplete address information.
Missed Deliveries
- The courier may leave your parcel in a safe place, with a neighbour, or provide instructions for rearranging delivery if delivery cannot be completed.
- If a parcel is returned to us because delivery could not be completed, additional postage charges may apply to resend the order.
International Delivery
International shipping may be available to selected countries. Delivery charges, customs duties, taxes and import fees are the responsibility of the customer unless otherwise stated. Please note that customs clearance may cause delays that are outside our control.
Delivery Delays
While we work closely with our delivery partners, delays caused by the following circumstances may occasionally occur:
- Severe weather.
- Transport disruption.
- Industrial action.
- Customs inspections.
- Public holidays.
- Other events beyond our control.
We appreciate your patience and understanding should this happen.
Damaged or Missing Deliveries
If your order arrives damaged or appears to be missing items, please contact us within 48 hours of delivery.
Please include:- Your order number
- Photographs of the packaging and any damaged items (if applicable)
Contact Us
If you have any questions regarding your delivery, please contact us:
Fusion Fabrics
📞 Telephone: +44-77-0995-4012
You can also contact us via the Contact page on our website.