Returns Policy

Fusion Fabric offers a 14-day return policy in accordance with UK consumer protection laws. Customers have the right to return eligible items within 14 days of receiving their order for a refund or exchange. To be eligible for a return, items must be unused, in their original condition, and returned with any original packaging where possible. This policy does not affect your statutory rights under UK law.

If an item arrives damaged, faulty, or incorrect, customers must notify us within three working days of delivery so we can investigate and resolve the issue promptly. We may request photographs or additional information regarding the fault or damage before processing a replacement or refund. Failure to report damaged or faulty items within this timeframe may affect your eligibility for a claim.

Please note that certain items are exempt from returns and refunds due to their nature. Cut fabrics, lace, ribbons, trim materials, and any custom-made or personalised items cannot be returned unless they are faulty or incorrectly supplied. As these products are cut or made specifically to customer requirements, no refund or exchange will be given once the order has been processed or dispatched.

Customers are responsible for the cost of returning non-faulty items unless otherwise agreed by Fusion Fabric. Refunds will be processed once the returned goods have been received and inspected. We reserve the right to refuse returns that do not meet our return conditions. By placing an order with Fusion Fabric, customers agree to the terms outlined in this returns and refunds policy.

Returns may take up to 10 working days to be received, inspected, and processed by our team. Once a return has been approved and processed, refunds will be issued to the original payment method within 3 to 5 working days depending on your payment provider and bank processing times.